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How do I automatically assign incidents to a user by location?

This article provides a guide on setting up default assignees for incidents reported to a particular area of your organisation structure.

Firstly, you will need to login to your Notify account, you can do this here

1. Click on Organisation Structure

Organisation Structure-1

 

2. Select the node you would like to add a default assignee to

Tip: Click on the arrow icon on each item to view sub-nodes.

 

3. Select the user that will be the default assignee

Note: The user must have an incident management licence.

 

4. Click save

Going forward, all incidents reported at this node will be default assigned to this user, they will receive an email notification to notify them of this. 

To remove the default assignee, select the Χ icon to the right of the username and click save.