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  2. Incident Management

How do I flag an incident as confidential?

Note: Your organisation may have customised some screens, so they may not appear the same.  Don't worry though, the concept remains the same

 If in doubt you should contact your System Administrator for further support

 

Firstly, you will need to login to your Notify account, you can do this here

1. Select the Incidents tab

Incidents-1

 

2. Select the Incident you wish to flag as confidential 

 

3. Select the ✏️ icon under Is Confidential? 

 

4. Select Yes

 

5. Optionally add confidential delegates 

These will be the users that will be able to access this confidential incident

 

6. Optionally add notes

 

7. Click Save

The incident will then have a red padlock next to the status.

Only those with the Confidential Incidents Manager permission and Confidential delegates added will be able to click into the incident to view the details. 

To remove the confidential status from the incident, click back onto the ✏️ icon and select No under 'Is this a confidential incident?'.

Then, click save. 

Please note, you are only able to unflag a confidential incident if you are a confidential delegate and/or you have the Confidential Incidents Manager permission group.