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How do I get help from the Notify Team?
This article provides a guide to getting help from our Support Team and some troubleshooting tips to try before getting in touch.
To get in touch with us use your Service Desk account credentials to login here
Contact customersucces@notifytechnology.com
Troubleshooting tips
Refresh the page
Click the Refresh button on your browser - sometimes, a simple refresh can resolve display issues.
Note: Where appropriate, remember to click Save before refreshing the page!
Clear the cookie cache on your browser
Accumulated cookies can slow down your browser and conflict with updated website features which can cause glitches or prevent certain elements from working correctly.
Clearing cookies will help you rule out whether the system behaviour you're experiencing relates to cookie caching and keeps your browser running efficiently.
See how to clear your cache on Google Chrome, Microsoft Edge or Safari
Check your Internet Connection
To ensure that your internet connection is stable, we recommend trying to open other websites. This will help you determine if the issue you are experiencing is specific to the site in question.
Try your action on another device
Try accessing the website / apps using a different device to determine whether the issue is device specific.
Check your account permissions
If you are struggling to access something you think you should be able to, check your account permissions. If you don't have access to check this, reach out to your Notify system administrator who is best positioned to support.
To read more about permissions click here