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How do I report an incident on the IM app?

This article provides a guide to reporting an incident via the Incident Management app.

Note: Your organisation may have customised some screens, so they may not appear the same.  Don't worry though, the concept remains the same

 If in doubt you should contact your System Administrator for further support

Firstly you will need to download the Incident Management app, the below links will take you to the relevant app store to download these: 




1. Select Log in


2. Insert your company code 


Then, select Go.

You will only need to do this once upon downloading the app. 

If you don't know your company code, please reach out to your system administrator who will be able to provide this. 


2. Select the incident type you are reporting



3. Enter your details


By entering your email address, you will receive email notifications to confirm your incident has been submitted, as well as an update email once the incident has been closed. 


4. Enter the incident details 


Depending on your form configuration, you will be asked to describe the incident via a drop-down of categories, as well as having the option to describe the incident in a free-text box. 


5. Enter your location 


Here you will need to provide details around where the incident happened in regard to your organisation structure, as well as optionally entering the address or selecting the location on a map. 

When using the map, you will need to switch on your location on your device and grant the relevant permissions.


6. Optionally add pictures


7. Submit the incident8-3

On the final page you will be able to review your answers. Once you're happy to submit the incident, tap Submit.


8. The incident is submitted


What if I don't have an internet connection? 

Incidents submitted offline will be queued on your device and sent to the server once a connection is established. 


You will be able to track the upload status on the home screen.