Your Notify account will be locked after 5 attempts of an invalid combination of your username and password.
If you are an admin user and need to unlock someone else's account, read this article here
1. Select Unlock your account
2. Enter your email address
This will be your Notify username.
You will then receive a 6-digit code via email, as shown below:
3. Enter the 6-digit code
You will have 3 minutes to enter this code - if you run out of time, click Resend code
Once you have successfully entered the 6-digit code, click Continue
Your account will then be unlocked and you will be returned to the login screen.