Notify Cloud - v7.2

Explore our latest release of enhancements and the new features of Notify Cloud - v7.2

Notify Public API

We are pleased to announce an extension to our public API, now including data retrieval from two additional modules:

• Risk Assessments

• Method Statements

This enhancement offers greater flexibility and accessibility, allowing seamless integration and management of data across more aspects of your operation.

If you would like to learn more more about Notify’s Public API you can visit Integrations | Notify Technology or our API documentation via our Developers Portal.

Confidential Incident Enhancements

To help businesses comply with GDPR regulations, we are enhancing our Incident Management confidentiality features. These improvements will enable more precise flagging of confidential records, including through automation. Additionally, we are introducing stricter user restrictions which are managed through our user permission groups. This ensures that only authorised users can access and manage confidential data.

• Confidential Incidents > Ability to auto flag Incidents as Confidential based on a response to Global List selection
• Confidential Incidents > Ability to set Incident as Confidential based on response to Yes / No questions

We've enhanced our Incident Workflow capabilities to allow system users to automatically flag incidents as confidential based on responses to specific Global List selections and Yes/No questions. This feature ensures sensitive information is handled with the utmost care, improving privacy and compliance.

Why This Matters?

Imagine a scenario where an incident report includes a question like, "Is any personal identifiable information being submitted as part of this report?" If the respondent answers "Yes," the system will now automatically flag the incident as confidential. This automation helps protect sensitive data and ensures that it receives the appropriate level of security and attention from the outset.

By implementing this feature, we not only enhance data privacy but also streamline the process for users, making it easier to comply with regulations and internal policies. This is particularly crucial for industries where handling sensitive information is a daily responsibility.

“Confidential Department Incident Manager” User Group

We have introduced a new permission group, Confidential Department Incident Manager, that grants authorisation to manage confidential records associated with a specific department. This enhancement ensures that designated users can access and manage the necessary information while maintaining strict control over confidential data.

 

 

Example:
Imagine a construction company where a major accident is reported on a building site and is automatically set to confidential. With this new permission group, only authorised users linked to that site can access and manage the (confidential) accident report. This ensures that sensitive information about the incident, such as the details of the individuals involved and the circumstances of the accident, remains confidential and is only accessible to those responsible for handling safety and compliance matters.

User Management > Department/Restricted Department Incident Managers can Flag as Confidential

We have expanded the authority of the Department Incident Manager and Restricted Department Incident Manager permission groups by adding a new permission claim. This enhancement allows these managers to manually designate records as confidential, ensuring sensitive information is securely managed.

Incident Type Restrictions

We are excited to announce an enhancement to our Incident Management Module that allows customers to control what incident data is available to authorised users based on incident type. This new feature ensures that sensitive information is only accessible to the appropriate personnel, enhancing both security and operational efficiency.

For example, if an incident is categorised as a Quality issue, only quality managers will have access to these records. This targeted access control helps maintain the confidentiality of sensitive information and ensures that only relevant departments can view and manage specific types of incidents. By providing more precise control over data visibility, we are helping our customers streamline their incident management processes and adhere to privacy and security protocols more effectively.

User Management > Restricting Users to specific Incident Types

As a User Administrator, you now have the ability to restrict users by incident type when creating or editing a user profile. This enhancement ensures that access to sensitive data is appropriately controlled, supporting your efforts to adhere to GDPR regulations and maintain the highest standards of data confidentiality and security.

Notify Status Page

You can access the new status page directly from our website. Simply navigate to the "Status Page" in the footer of our website to view real-time updates on system performance and the status of our services. You can subscribe for updates or bookmark this page for easy access whenever you need the latest information.

Notify IM Mobile App (v4.1.0)

This version includes several enhancements to make incident reporting more efficient and user-friendly. Here’s what’s new:

• Scrollable Navigation
  Easily navigate through the incident reporting process with our new scrollable stepper. Now you can see all the steps at a glance and jump to any step with a simple tap.
• Quick Access Table of Contents
  Reporting incidents is now faster with our quick access table of contents. Find and jump to specific sections in the report without scrolling through the entire form.
• Improved Incident Report Review Screen
  We’ve revamped the incident report review screen for a clearer, more streamlined review process. Easily review and edit your reports before submission.
• Jump to Form Sections
  Directly jump to specific sections within the incident form, saving you time and ensuring all necessary details are captured accurately.
• Improved Visual Cues
  Enhanced visual cues for sections and questions that need attention, making it easier to ensure all important information is completed before submitting your report
• Support for Conditional Questions and Sections
  Our IM app now provides support for conditional questions and sections, enabling you to gather more targeted information for reported incidents. This enhancement allows you to present specific follow-up questions or guidance based on the reporter's initial responses. For example, if your incident form asks "Is the situation still unsafe?" you can prompt the reporter with immediate actions or relevant guidance based on their answer. This feature ensures you receive precise and actionable information, improving incident management and response.

General Enhancements

Risk Assessments > Risk Matrix terminology

We have changed the term "likelihood" to "probability" in the user interface on Risk Matrix to ensure consistency with the Hazards and Controls table.

We have implemented a performance status banner on the login page to keep users informed about system performance, planned maintenance and any ongoing issues. This feature ensures users are aware of the current status and can stay updated on any potential disruptions.

Specific Bugs Resolved

As Notify grows and we take on more and more customers and users around the world, we want to ensure the performance and scalability of our Web and Mobile applications are fit for purpose now and in the future.

We have invested significantly into third party experts carrying out Load Testing to replicate high demands on our software and infrastructure, which will help Notify to identify where we need to make improvements.

Technical Debt

At Notify we call this ‘keeping our lights on!!'. Essentially this is about good housekeeping to ensure the infrastructure, code, third party components and the plumbing we use is maintained, secure and in good working order.

Scheduled Downtime

We are really looking forward to delivering this version to you. There will be scheduled period of downtime on the evening of Monday 12th August to allow us to introduce these new features into Notify. We will endeavour to keep any disruption to a minimum.